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Sterisil System G4 – Autoclave & Dental Water System – Complete Build
* Suggested retail price shown may vary by dealer.
SKU: G4-1, G4-3, G4-7, G4-10
Product Description
- Effluent dental water treated to ≤ 10CFU/ml
- Equipped with a Class B UV light
- Eliminates the need for purchasing and storing distilled water
- Output autoclave water is purified to <10ppm TDS and is
suitable for any washer or autoclave - Live water quality monitoring
- Audible and visual alarms
- Self-closing valve heads make routine maintenance easy
- User serviceability eliminates costly technician visits for
routine maintenance
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Sterisil System G4 – Autoclave & Dental Water System – Complete Build FAQs
Will the Sterisil® System G4 treat my entire building/office?
No, the Sterisil System™ is designed to treat water for the filling of independent bottle reservoirs for dental chair side designs, or can be directly plumbed to dedicated lines to each operatory unit. In addition, the Sterisil System can provide autoclave water (for table top size autoclaves) to dispensing faucets as well as be directed to a drinking water dispenser. The G4 is not designed as a full building/office water treatment system.
What is the lifespan of the cartridges?
The lifespan of G4 cartridges is determined by the incoming source water quality and the volume of water used. Most locations can expect Stages 1, 2 and 3 to last approximately one year. The Stage 4 cartridges may last between 4 to 12 months depending on water quality and usage.
What is the life of the filters and UV light?
The life of the Sterisil System™ filters and UV light is one year under normal use treating tap water with moderate hardness. If tap water has over 170 ppm TDS hardness or high volume of deionized (DI) water is produced for autoclaves, the DI cartridges may need to be replaced more frequently than once a year. The Sterisil System™ is equipped with automated monitoring to provide notification of this condition.
Why does the water from my G4 have a strange odor?
This issue will occur once the Stage 4 cartridges have been depleted. Ensure the cartridges are promptly replaced when the effluent water quality dictates.
How do I change the filters and do I need to turn the main water line off?
The main water valve does not need to be shut off. All Cartridges are fitted with an automated shut off valve. Simply unscrew the filters, remove and replace with the new filters.
Why is my G4 beeping and why are the lights flashing?
The G4 features built-in alarms to indicate when specific cartridges are ready to be replaced. The “Autoclave Water Quality” indicator will flash red and the G4 will alarm when the lead Stage 4 is ready to be replaced. The “Dental Water Quality” indicator will flash yellow once 90% of the Stage 5’s capacity has been used. The indicator will flash red when you have used 100% of the Stage 5’s capacity.
How do I silence the alarm?
No need to be alarmed. There are several possibilities for triggering the alarm. Simply contact Sterisil Technical Assistance for help in determining your specific trigger. Unplugging the system is not recommended as it will also turn off the UV light and may compromise the quality of your dental water.
Does the incoming water pressure matter?
The G4 requires a minimum incoming source pressure of 65 PSI to function optimally. Inadequate source pressure can result in low water pressure from handpieces and faucets directly plumbed to it. A booster pump is recommended when incoming water pressure is below 65 PSI.
Why is the water pressure from my faucet/handpiece so low?
Insufficient handpiece/faucet pressure can be caused by several issues. Most commonly it is the following: Insufficient tank size, Expired tank, Insufficient incoming source pressure, Improper system configuration.
Why is the drain line from the permeate pump constantly draining?
The stream of brine water will reduce from a constant stream to a “pulse” of water as the tanks fill. You should also check the orientation of the permeate pump as this can affect the brine flow. The long arrow should always point toward the ceiling. If your tanks are full and this issue persists, contact Sterisil customer support.
Will the Sterisil System G4 stop working if it is unplugged?
The stream of brine water will reduce from a constant stream to a “pulse” of water as the tanks fill. You should also check the orientation of the permeate pump as this can affect the brine flow. The long arrow should always point toward the ceiling. If your tanks are full and this issue persists, contact Sterisil customer support.
What are the tanks for?
The Reverse Osmosis (RO) Cartridge is rated to produce 50 gallons of purified water per day. To have water ready for on-demand use, water must be stored in tanks. The larger tank stores reverse osmosis water and the smaller tank stores treated dental water. The system will continually fill these tanks as water is used from the system.
Is the purpose of the tanks to actually produce enough water in non-working hours for usage during the day?
The purpose of the tanks is for reserve storage for use no matter what time of day. The reserve tanks can be upgraded in size to accommodate up to 100 dental units per system and are available in 4 gallon, 10 gallon and 14 gallon sizes.
What type of water will the reserve tank contain?
The Reserve tank contains Deionized water for your autoclaves.
Is the larger of the two white bladder tanks the reserve for autoclave water?
It’s reserved for both autoclave water and dental water. The dental water has a second small reserve tank.
If we have a large number of dental chairs, will we need more dental water reserve tanks?
No, you only use about 100mls per minute when the water is running. Net water in the larger tank is 10 liters plus 5 liters in the smaller, dedicated dental water tank. The system produces 8 liters per hour.
I have very limited space for the reserve bladder tanks, will the tanks still operate correctly if I set them on their sides?
Yes, The reserve bladder tanks will still operate correctly if set on their side.
Do I need to purchase a booster pump for my G4?
A booster pump is recommended when the incoming water pressure is less than 65 PSI, or there is an elevation change between the G4 and the dental operatories/dispensing faucets. For direct feed applications, if the chair furthest from the system is more than 50 feet, a booster pump may be needed to maintain adequate water pressure at the handpiece.
What is the Pre-Filter for? Do I need to purchase a Pre-Filter Kit?
The Pre-Filter reduces the incoming source water’s particulates to improve the water quality entering the G4. A Pre-Filter is not required for it to function, but it is highly recommended with water sources of 250 total dissolved solids parts per million or higher.
Is water from the Autoclave or Dental Faucet safe to drink?
Though the water from the Autoclave and Dental lines is not directly harmful, Sterisil does not recommend consumption of water from these faucets.
Should I shock my operatories prior to installing a G4?
A shock treatment for units that will be directly plumbed to the system is beneficial prior to installation but not required. Independent bottle reservoir units can be shocked as needed with Citrisil™ tablet shock.
Why has a strange odor suddenly come about?
The DI filters have been depleted and require new replacements.
Why is the system working even when the power is off?
It continually makes water. The power is for the alarms and UV light. The supply water is provided continuously to allow regeneration of water for the reserve tanks.
When do I need to purchase a booster pump?
A Booster Pump is needed when incoming water has less than 65 psi or there is an elevation change between the Sterisil System and the dental operatory units; for example when the system is installed in a basement and the chairs are located on the floor above.
When do I need to purchase a Pre Filter Kit?
A Pre Filter Kit is recommended when the source water has very high levels of particulates caused by external environmental factors; for example, during nearby construction work or in certain regions of the U.S. or international regions where the water is extremely hard.
Where does the biofilm go?
Sterisil products are designed to kill HPC bacteria and dissolve biofilm structures over time, not to remove biofilm structure. If biofilm has grown to a point in which dental lines are being clogged, it is suggested that an alternate initial shock treatment, such as Sterilex, is used in order to remove the biofilm structures from the waterline walls.
Is the dental water from the Sterisil System considered sterile water that can be used during surgical procedures?
No, while the dental water from the Sterisil System is EPA registered to produce water below 10 CFU/ml, it is not registered to produce sterile water.
I see that there are two faucets for the Sterisil System, does it matter which faucet I use for my dental water?
Yes, It is imperative that only water from the chrome faucet is used in the dental operatory. The water from the white faucet is autoclave water and does not have Sterisil’s EPA registered residual disinfectant in it. If autoclave water or any other water that is not from the chrome faucet is used, it will be necessary to re-shock the dental unit with Citrisil Shock at the end of the working day.
Because the dental water from the Sterisil System is so clean, can it be used to wash my hands between procedures?
No, it is not recommended that you use the dental water from the Sterisil System to wash or rinse your hands with. The Sterisil system can only produce a limited amount of dental water before the final cartridge needs to be replaced. As this cartridge is somewhat expensive, it is not recommended that it be used for activities that require large amounts of water, such as rinsing or washing hands.
What do I do if I inadvertently spray water with Citrisil Shock into a patient's mouth?
Not to worry. Citrisil Shock is simply a concentrated form of the same non-toxic disinfectant used in the Sterisil System. Your patient may complain of a bitter taste to the water, but your patient is completely safe.
Friendly customer service and sales teams are just a phone call or chat away.
Our Certified Water Specialists provide live, real-time customer support, and our staff education and training make water quality and safety as easy as possible for your entire dental practice.
Customer Support
Toll-free: 1 (800) 216-5505
Hours: 8:30 AM – 7:00 PM (EST)
Sales Associates
Call: (877) 207-1551
Fax: (508) 393-1795

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