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Solmetex™ Syclone Users
Solmetex Syclone Amalgam Separator
For over 30 years, Solmetex has been an innovator in waste solutions, specifically amalgam separators, with a primary focus on ensuring dental practices remain compliant with the ever-changing regulatory environment. As we transition Syclone users to the NXT Hg5 Amalgam Separation System, we hope these Frequently Asked Questions (FAQs) will address many of your concerns.
Contact us for a special upgrade to the NXT Hg5 Amalgam Separator System – for a limited time!
Transitioning
When was the Crosstex Syclone system discontinued?
A: The Crosstex Syclone Amalgam Separation System and Syclone Collection Containers were discontinued in 2019. Read the announcement (pdf)
How do I order the NXT Hg5 Amalgam Separator System?
A: Please call 877-207-1551 to speak with a Solmetex Sales Professional.
Will the NXT Hg5 work with my current vacuum?
A: Yes, the NXT Hg5 Amalgam Separator System is compatible with both wet and dry vacuums.
Does my dealer sell the Solmetex NXT Hg5 Amalgam Separator System?
A: The Solmetex NXT Hg5 System is sold by most dealers throughout the country. Collection containers and associated products (PowerScrub Vacuum Line Cleaner, amalgam buckets, etc.) can also be purchased at https://solmetex.com/ or by calling Solmetex at 877-207-1551.
Installation
Who will install my new NXT Hg5 system?
A: You can coordinate installation through a local installer, or your dealer service tech.
My tech said they won’t install your system.
A: Solmetex will assist you in finding an installer in your local area.
Collection Containers
How often do I have to change an NXT Hg5 Collection Container?
A: To maintain compliance, the NXT Hg5 Collection Container must be changed when the solids have reached the “full line” or every 12 months, whichever occurs first.
Compliance
Is the NXT Hg5 Amalgam Separator ISO certified?
A: Yes, the NXT Hg5 is ISO 11143:2008 certified and meets or exceeds all requirements of the federal regulation for handling of amalgam waste.
How does your Compliance Certification work?
A: Solmetex has developed a robust Compliance Center that can be found on our website. Please contact a Customer Service Representative at 800.216.5505 should you have additional questions.
General Questions
Who do I contact if I need additional info or have questions about your system?
A: Please feel free to contact Solmetex Customer Service at 800-216-5505 should you have additional questions.