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Contact Us
Do you have questions about our products or EPA compliance? Do you need help with order tracking or shipping labels? Reach out to us for help with these items and others using one of the contact methods below.
At Solmetex, we are committed to providing our customers with the highest level of service and support. Whether you need help selecting the right products for your practice, assistance with installation and maintenance, or have questions about EPA compliance, our team of Water Solutions Experts are here to help you.
Headquarters
Solmetex LLC
30 Bearfoot Rd.
Northborough, MA 01532-1514

Reach out to us for resources and support:
Customer Service
Phone: 1-800-216-5505
Email: sales@solmetex.com
Compliance Program:
maintprog@solmetex.com
We are here to help you with:
- Certificates of Recycling
- Shipping Label Assistance
- AutoShip
- Order Tracking
- Account Corrections
- Rebate Information
- Distribution Requests
- Solmetex Compliance Program
- EPA Amalgam “Dental Rule” Regulation & Compliance
Sales Support
Phone: 1-877-207-1551
Email: special_markets@solmetex.com
Learn more about how we support DSOs and organizations on our Special Markets page.
Contact Sales for inquiries about:
- Product Information, Purchasing & Promotions
- Upgrading to the NXT Hg5
- Solmetex Compliance Program
- EPA Amalgam “Dental Rule” Regulation & Compliance
We can not process returns. Please contact your dealer directly.
International Markets
Richard Andrew Campos
Director Business Development & International Sales
1-631-627-4484
John Parker
Canada – Water Safety Specialist
1-514-592-6900

My Solutions Center™
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Recycling Labels & Certificates
Print your recycling shipping labels and access recycling certificates to maintain EPA Dental Amalgam Rule compliance.
Monitor Dental Office Waterlines
Keep your water clean and safe! Log and retrieve water test results online. Our log of mail-in and in-office waterline test results make it easy.
Automate Product Deliveries
Create and manage product subscriptions for your dental practice and have them shipped direct from your preferred distributor!