Has your practice been affected by Hurricane Helene?
Damage from the hurricane and subsequent flooding has wreaked havoc on thousands of dental offices along its path. The safety of water in every dental office is our top priority, and as you resume normal operations the importance of maintaining safe water is critical for both your staff and patients.
In response, we are offering a complimentary waterline emergency package to affected practices*. This package includes Sterisil®15-minute in-office waterline tests, and shock tablets (FASTCheck15 and Citrisil) so your office can quickly manage the safety of dental unit water and waterlines as you resume operations.
Additionally, many areas are currently under a boil water advisory; this is issued when there is a possibility that the public water supply has been contaminated. Please see further below for important information on what to do right away.
If your practice is experiencing disaster-related issues including other critical systems, such as vacuums or amalgam separators, please contact us for support.
Disaster Assistance Program Resources:
- Contact Customer Service: 1-800-216-5505 (recommended) or via chat at Solmetex.
- Request Form to directly request complimentary waterline emergency package* (test + shock): Disaster Assistance Request Form.
Check the “Does my practice qualify?” FAQ at the bottom of this page.
Consejos para hervir el agua
Para las oficinas que reciban un aviso de agua hirviendo o una orden de hervir el agua, recomendamos las siguientes medidas:
Bottle Fill Office – Straws or Citrisil
Fill the dental bottles with purchased bottled or distilled water. If an office is using Sterisil Distilled Straws (S365 or S90), use purchased distilled water in their bottles.
Do not fill the bottles with municipal/tap water. Sterisil also recommends that the office not use municipal/tap water that has been filtered in the office as there is no guarantee the filtration system successfully removed all potentially harmful pathogens.
Proceda a utilizar las pajitas Sterisil o las pastillas de mantenimiento Citrisil según sus instrucciones de uso habituales.
Bottle Fill Office – Sterisil G4, G5, or AC+ System
If an office normally uses a Sterisil G4, G5, or AC+ System to fill their bottles, the office should immediately shut off the source water to the system. Use purchased bottled or distilled water in the bottles. Immediately contact a dealer to purchase Citrisil tablets to treat the water in the dental bottles until the boil-water advisory/order is removed.
Una vez retirado el aviso/la orden, Sterisil recomienda sustituir el prefiltro (si se ha adquirido) antes de volver a abrir la fuente de agua al sistema.
Direct Feed Office – Sterisil G4, G5, or AC+ System
Immediately shut off the source water to the system upon notice of the advisory/order. The RO and Dental tanks should be able to supply dental water for several days. Do not use the system water for instrument washer or any other water use than for dental water in delivery units. Use distilled bottled water for washers or other equipment wherever possible to help reduce the amount of dental water needed.
La reducción gradual del caudal/presión indicará que los depósitos están empezando a agotarse.
Direct Feed Office – Cartridges
Immediately shut off the source water to the dental chairs. Do not use direct feed water.
Una vez retirada la advertencia/orden, sustituya todos los cartuchos antes de utilizarlos.
Note: Sterisil does not claim that Sterisil products will satisfactorily treat municipal water under a boil-water advisory or boil-water order.
La comprobación de la línea de flotación es un paso vital y se incluye en las directrices de los CDC y la ADS (antes OSAP) para el control de infecciones en la línea de flotación de las unidades dentales. Seguimos recomendando que los consultorios comprueben las líneas de agua con regularidad.
Additional guidance from ADS (formerly OSAP) can be found here: ADS webpage | View Pdf
Instrucciones para volver al trabajo tras una parada prolongada: Página web de ADS | Ver PDF
*FAQ’s – Frequently Asked Questions
Solmetex is committed to supporting practices in affected regions. To determine who qualifies, we’ve consulted hurricane damage maps to determine the zip codes that were affected. Dental practices in those zip codes will qualify for this program. If you are in an affected area but your zipcode is not included, please let us know by contacting customer support or your Solmetex rep. Assistance recipients do not need to be existing Solmetex/Sterisil customers to be eligible.
This Disaster Assistance Program is only available via the direct-to-customer form provided by Solmetex. Please use the form on the page above to request. If you are not able to access the form, please call our customer service line and they will enter in the request for you.
Solmetex will ship complimentary products directly and are separate from any other invoiced products. These can only be ordered through the form and not through dealers or through the online shop on solmetex.com. We typically ship through UPS.
Entendemos que para muchas prácticas, puede ser necesaria una limpieza y reparación significativa antes de que las líneas de agua estén listas para la descontaminación o las pruebas. Seguiremos aplicando este programa hasta que se agoten los suministros asignados.
If your practice is experiencing disaster-related issues including other critical systems, such as vacuums or amalgam separators, please contact us for support 1-800-216-5505 (recommended) or via chat at Solmetex.
